Tonight while I was at the host stand, a very nice couple came in. They were teasing each other and just seemed still so in love. They told us they had been married for 65 years! They reminded me so much of my own grandparents, always making jokes but have so much love and really seemed like a couple to aspire to be like. They were dining with their son from Ohio and another couple. They were very excited and wowed to be the recipient of our RAK and to pay it forward.
I met an extraordinary young man tonight. Our newest employee asked me to visit a table to help inform a guest about our Payback$ program. I visited the table of a mother and son, explained the program and shared the Mystery 50 promotion on Facebook since mom had ordered fish and chips. They asked me to return to the table so they could tell me what a wonderful experience they had tonight. Mom and son said Scott didn’t just wait on their table but “took care” of them. They were wrapping up a very long day at Dartmouth Hitchcock and briefly shared they were transferring from Boston Hospitals and were hopeful for the future. I asked her to sit tight, and that I had something for her. I returned with a $50 GC and a RAK GC since she had already cashed out. I told her I wanted to add to the already positive experience. I wanted them to visit us again next time they had a long day and wanted to be taken care of. We properly introduced ourselves and she then shared enough of her sons’ story to know I made an impact. He has had a pediatric neurologist and a team of other doctors since he was very young due to pregnancy complications. Ten year old Shawn was the most impressive, outgoing little boy, who was for the first time meeting his new team of specialists today. He shared it was the longest bunch of check ups he’s ever had. Today was a very special day because they were filled with so much hope after seeing each doctor. Shawn and Patricia felt so overwhelmed and left feeling like they couldn’t express enough gratitude. He was so excited to know he could pay the kindness forward and give someone his own RAK.
It was my pleasure to give my RAK tonight to a very nice couple that came in tonight to celebrate being Cancer free! Christine found out a few days ago that her lymphoma is now in complete remission!! If that’s not a reason to celebrate, I don’t know what is!! Her husband Kevin called yesterday to make a reservation, and asked if we could bring her a celebratory dessert but we decided to do one better for them! We bought their dinner and sent them home with a Gift Certificate to come visit us again, and one pass on to someone in need of a brighter day! They were blown away!! We shared stories and a few tears as well. This may have been my favorite RAK so far! Thank you GNHR for everything you did for me while I was sick a few years ago, and for making Christine’s day so darn great!! I love this Job!!
One of our servers was recently offered the opportunity to fix her smile. She was nominated by one of the bar regulars and she was selected! She always commented on my smile and how she wish she had one she was proud of. A few weeks ago, she got her smile! She is such a wonderful friend, employee and person. Last night the woman who did nominated her and did the work was at the bar. She had already cashed out by the time I was able to present her with the RAK so I gave her a $100 GC and the RAK to pay it forward even though she has clearly already done that. This woman dramatically changed the life of one of our servers and I am just amazed at her generosity!
Tonight we had a family that visits us often come in to dine. They were in the night before and left their credit card. Oddly enough so had his brother. When I went over to talk to them I immediately recognized them. He didn’t realize his brother had left his card and lives in Fremont. They were in the night before after attending their father’s funeral and added he and his brother must have not been in their right mind. I expressed my condolences and let them enjoy their dinner. Once they were finished I went over to help pack up their meals and shared that in a time of sadness I wanted to put a smile on their face and took care of their meal. We shared a hug and tears and they were incredibly grateful for the gesture of kindness and love.