Post Archive by Month

We had a family dining the other night that had dined for the first time with us. (lightbult perfect RAK table) I overheard them talking about how great their server was and injected myself into the conversation. The server happened to be very new and so I caught them on the way out by accident with a  RAK certificates. I let them know a little bit about our company’s community interests and our RAK program and asked them to keep the RAK week going with their pay it forward Certificate. I then invited them to come back and dine with us again and enjoy another meal with us in hopes of earning their regular status with our Derry Location so presented them with a Gift Certificate. We hope to see them soon

Happy Monday Happy National RAK Week   In honor of the first day of RAK week I chose the last guest in the lounge tonight. I recognized a guest I’ve seen many times but having not worked on the bar before I was not on a first name basis with this gentlemen. He’s always smiling, pleasant and engaging with the bartenders.  So I introduced myself and shared my excitement for celebrating a week that gives people a chance to do something nice for absolutely  no reason other than they can. He already has someone in mind that he thinks will be a worthy recipient of a RAK certificate to pay it forward and after some idle chit chat he thanked me for such an awesome way to end his night.  He was only in for a beer and  pizza and instead left with the excitement to do something nice for someone. He sought me out for one last thank you and to assure me He was going to make someone’s day. Happy RAK week. 6 more to come 🙂

The other day on my way out Tina approached me to let me know a couple was dining after just getting married. They came in to celebrate with a couple snacks and margaritas. As they finished up Tina and I joined them at the table to wish them well, many years of a happy marraige and to let them know we wanted to make their day a little more exciting. I picked up the food items on the check and presented them with a   $50 Gift Certificate so they could come back out to dinner and asked them for their first job as newleyweds to find someone to present a random act of kindness and pay it forward with one of our RAK GCs. The husband was super emotional and both were very grateful. They were really shocked we did such a thing and will be back to share their story of their RAK

We had a guest that came in for their anniversary and was asking what we did for Anniversaries as they were hoping for a little extra special something. They felt a little “off put” by the servers response so I went over to smooth things out. I explained the email club signup and that we have different promotions that come during anniversary months like the birthday coupon. So since they had a snowflake coupon they would not have been able to participate in those coupons regardless and that’s what the server was trying to convey but it came out with the guest feeling a little slighted unintentionally. I said we would love to make their night however and do a little something better than a coupon and I picked up their check. It wasn’t much as they wanted to share a meal (they thought it was cute :)) I had them each select a dessert and went to make it for them to take home. I packed it up for them, brought it over with a candle (her birthday had just passed) and gave them a Gift Certificate for the amount of the snowflake they had scratched. I wished them many more years together and told them go enjoy their cake – we had picked up tonight’s meal. She was overwhelmed and apologized for taking it the wrong way when the server tried to explain. We made their night and they left smiling ear to ear holding hands 🙂