We have a lounge regular that is a family member to one of our hosts. His family was in the other day and shared with one of our cocktail servers that they had just come from the hospital. They had been visiting Bill all day. He recently was moved to Beth Israel to have open heart surgery but it was delayed in the hopes of getting him stronger and better equipped to have a successful surgery. Many family members had joined the family after visiting and wanted to of course dine in their family favorite spot. Derry T-Bones. When they were winding down I went over to offer my condolences and support in hopes of Bill having a full recovery. We offered a gift certificate so they could all join us when Bill was ready and wanting his favorite meals again….or food from his favorite place but with some diet restrictions. They were grateful and we hope to hear soon how this week’s surgery went. I suggested dispersing the RAK cert. at one of the local hopitals or doctor’s offices as we have a lot of clientel from local offices. Either way, they were very pleased to know we were rooting for Bill and keeping him in our thoughts through this diffcult time.
In Derry we have a well loved lounge regular. She is lively and fun, Often coming in with her girlfriends. She is a great souce of laughter with the staff. She had some serious medical problems and has not been in for months. Today she returned, and is doing well. I went over, chatted with her, and expressed how happy I am to see her back out to lunch with friends. I took care of her tab, and she’s looking forward to passing on the Rak certificate.
Today we had a couple visiting the area. Derry TBones was her Dad’s favorite place to dine. He had passed away and a bench was named in his honor for being a veteran. When they visit the area they like to drive by their old house for a trip down memory lane and their trip ended at Tbones. They had told their server they were visiting Hampstead so knowing that’s my hometown she told me about their day. We chatted about the changes to town and how different it is but yet the same and found out she grew up a mile up the road from me! When I shared why else I was stopping by to chat they were of course pleasantly surprised but also excited as they love the idea of RAKs and paying it forward. They were on their way to the nursing home for a visit to her Aunt and look forward to making someone else’s day before returning to their home in Connecticut. Perfect way to end their trip back home.
In the interest of gaining some new regulars. I wanted to extend a gift card to a family that had just moved into town. Moved from only a state away they are however from Colombia and Lebanon and wonderful people. I shared a little bit of infomation about our company’s care and concern for not only their employees, but also the community and they were very much in awe. I let them know they can also visit Copper Door and try them next time if they would like in the hopes of gaining some new excited regulars looking for a great place to be their “go to” drop in.
One of my servers Tori is a dog lover. Last night, when she had a couple at her table stop in to get a bite to eat, they told her that they had just had to have their dog put down. : ( She asked me if we could RAK the table, as having to say good-bye to a beloved pet is a tramatic experience. Being an animal lover myself, I of course agrred. The guests were Ray and Lisa, and they were very thankful for the kidness we showed. It was the first time that they had ever had to say good-bye to a furr baby, and very sad for them.
I waited on a sweet gentleman tonight who was in town for work for a few days, up from Texas. He was very impressed with our menu selection and how great everything was A-Z. He had been in once before and tried our seafood, which is actually what made him come back in tonight. He had the fishmans platter, and again raved about the seafood. He mentioned haddock not being a big thing down south, but said it has quickly become his new favorite thing!! I presented him with a gift certificate to come back one more time on us to try something else on the menu, so he could go back to Texas and rave about New England seafood! I also gave him a RAK to pass along to someone on his final days visiting, which he said he would pass along in hopes someone else tries the seafood just as he did.
Tonight we had a party of 9 join us with a family that is so much of a regular their NYE resolution was to eat at home more and not spend as much at T-Bones. They are loved by all who work here, from Management to servers to kitchen. Each XMas they start a Burl paybacks plan and buy employees a drink who wish for one. Our kids are now friends from dining frequently at the same time! It was Steve Burl’s Bday (dad) and mechanic to half our staff. They came in with a couple other couples and their kids (6, 14, 17). The youngest sophia gets a little rambunctious sitting amongst the adults sometimes so to let them enjoy converation I took the little one at the end with me for a few minutes. She was bored of doing checkouts and asking what the charts were, she wanted to take care of guests so I thought it would be a great Random Act of Kindness moment. (yes I did one earlier but a great moment for a little one to learn the value of making someone’s day). There were a handful of tables dining in the lounge so I said look around and pick any table you want to do something nice for and we will go make them smile. She picked a group of 3 younger/older people (20’s) and we walked up and said our little Random Act of Kindness speech and that it was Sophie’s choice to ask your table to pay it forward. They were so excited and talked to Sophie for a few minutes during this time the table next to them recognized Sophie from her Dad’s shop on 102 and said what a great family they were and then started talking to Sophie as well! She was so popular now 🙂 Funny how she was doing something nice for someone else and another person recognized her because she had pulled into their gas station/shop and one of the young kids fixed her tire for her and she thought it was just so wonderful. They said the Burl Family is just so kind and fantastic. Very fitting!!
Christie let me know she was waiting on a guest that may need a little extra strength in her corner this week. A woman ordered a beer rather excitedly and later noted it was her last one for the week. She divulged she was going in for Chemo tomorrow and asked if we could do something nice. “Of course we can”!! I didn’t know how sensitive a subject was and try to be discreet around other guests when I RAK someone with a personal matter so when they were wrapping up I went over and said “I heard you may need a little extra strength in your corner this week”. With a big smile on her face she nodded rather excitedly and tipped her beer in agreement. I told her Christie shared it with me and that I wanted her to have something to look forward to when she was done with Chemo. So we issued her a $50 GC and said please come enjoy some Blue Moons and know we are in her corner. She thanked me and said “its about time this Cancer paid off, I’ll definitely come enjoy them when I can”. Her positive energy and strength was inspiring I hope she kicks Cancer’s ass!!!!
Kayla and Sam came to me about an experience with their tables. A gentlemen was in dining alone and saw two women celebrating a birthday. He had seen me go over during the meal to give one a GC as she had ordered a Chicken Platter and had actually wanted a Country Chicken and she was very pleased. He wanted to do something nice for the ladies and picked up their tab. So of course we wanted to do something nice for him and continue the pay it forward theme. We gave him a GC to come back and get a dinner on us which he was thankful but unmoved by the action. What he was actually happy about was that I asked him to continue his positive vibes after he left our store and give another person a RAK on us with a pay it forward GC. That he thought was “really cool!” and “awesome that our company has this movement”
Tonight Scott (server) had a table with a mom and 2 young chilren. The children were beyond behaved. They were so excited and happy to be out with mom for dinner. This family made a big impression on Scott. I agreeded they would be a great family to make try to make their day. We bought their tab and gave them a RAK certificate to pass on. The woman was moved to tears.