This evening when I was coming onto my shift, Rich approached me with a situation at his table. He told me that he had a young gentleman who had just undergone 5 heart surgeries after a complication with his 24th heart surgery. Yes… 24th heart surgery. He had spent an extended period of time in the hospital and was just realeased today. Before he made it home, he wanted to stop by T-bones for his favorite meal, teri tips. His doctor had even given him medicine to take on the way there, so he would be able to make the stop before he returned home. Rich made a great call to RAK the table. The customer was touched, and very thankful to have a great server.