Tonight we had a family meet with Make-A-Wish for dinner to make special plans. Our young guest is planning a trip to Italy with his family for his wish. I went over, met the young man, and asked him where he was planning on going, His eyes lit with excitement while telling me about his plans to go to multiple stops across the country. His younger brother was excited to go to take pictures with all the birds by the fountains. We took care of the meal and I asked the young man and the Make-A-Wish coordinator to pass on the RAK certificates. The Make-A-Wish coordinator came in after the meal to speak with me. She was so appreciative of the meal for the family. Originally she had tried to set the plans for an Italian restaurant since he was planning a trip to Italy, but the boy insisted on T-BONES. This is his favorite restaurant and he loves the chicken tenders!
Taking Care of Those Who Take Care of Others
I had a young man part of ROTC that came in on Memorial Day, and had a conversation with him up front. He was asking me to hang a poster for the staff to inform them that the Air Force is hiring. I had a bar guest come up to me after asking where the man was sitting, she wanted to take care of his lunch. I told her that I really like that she was going to do that, but that he didn’t come in for lunch. The guest explains that she always does, and has a nephew who is in the service. She hopes that someone out there will Pay it Forward to him. Unfortunately, he doesn’t live local. I went back over to her and passed her a Gift Card for herself, I said “I want to take care of your tab next time you come in, since you’re often taking care of others.” The woman gave me the warmest smile, then wrapped me in a hug! This was a special moment to happen on this Memorial Day lunch.
Mary on the Mend
In Derry we have a well loved lounge regular. She is lively and fun, Often coming in with her girlfriends. She is a great souce of laughter with the staff. She had some serious medical problems and has not been in for months. Today she returned, and is doing well. I went over, chatted with her, and expressed how happy I am to see her back out to lunch with friends. I took care of her tab, and she’s looking forward to passing on the Rak certificate.
Happy Mama and kiddos!
Tonight Scott (server) had a table with a mom and 2 young chilren. The children were beyond behaved. They were so excited and happy to be out with mom for dinner. This family made a big impression on Scott. I agreeded they would be a great family to make try to make their day. We bought their tab and gave them a RAK certificate to pass on. The woman was moved to tears.
Excitement at the Host Stand!
I had a guest call in late night for takeout. He comes in often and usually gets the same item with extra pickles. I found out that he had asked his girlfriend to marry him! She said yes that day! We took care of their meals and passed on a RAK certificate to keep the happiness going. The guest looked at me shocked, and said ” Wow, This has been an awesome day!”. Everyone involved was excited and passed on their congratulations to the happy couple.
Tony for takeout!
I had a guest call in late night for a take out, I asked the name…He said Tony. I asked are you gonna get a cheddar burger with extra pickles? He laughed and said yes, you know how much I don’t like cooking? We had a good conversation, and 15 minutes later he came in to get his takeout. I told him his burger was on the house, and gave him a gift certificate for another burger! We chatted about our RAK program and he was more than willing to keep the movement going to on by passing out our RAK certificate.
Welcoming Back Our Regulars!
We had a couple that comes in often, they usually sit at the same table in the dining room and don’t need menus because they always know what they are getting! They are usually here at least once a week for an early dinner. Myself and some servers had noticed it had been quite some time since we saw them, then they returned! After going to a doctors appointment they stopped in for some dinner. The woman at the table expressed to me how much she missed the food and all the staff, but her husband underwent some extensive medical treatments, and he was finally on the road to recovery. It was a really nice reunion. Many servers stopped and said hello. We took care of there meal and asked them to Pay It Forward with a RAK certificate. We were all happy to see each other again!
Karma in Full Circle
Tonight I had a guest approach me, wanting to share that his server was doing an excellent job. She is a newer server and he was worried that another one of her tables was being difficult. He expressed that she was handling it very well. This man went above and beyond to make sure I was aware of the situation and that the server was taken care of, because of this I chose to RAK the table. He was taken back, and told me that he really does believe in karma.
From our restaurant family to yours
Tonight we had a large party in the lounge of Cafe Teresa employees. They found out Sunday that their restaurant was closing and all needed to find new jobs. The crew gathered together tonight over the loss, and it was apparent that they were all family like with one and other. Hearing the news from our staff over what happened- I knew I wanted to RAK the table. I took care of all the food they ordered in addition to giving out 4 RAK certificates so they could keep the movement going. Tears and hugs were shared among all of us!
Tonight Lou had a couple in the lounge visiting from California. They have never been to New England and a wedding has them here visiting. They shared that they collect items from places that they have visited. Dave and I went over to give them two tee shirts (of course one is the Red Sox logo!). The couple was very happy with the gesture and the new T-bones tees to add to their collection of travel souvenirs.
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