making good on a mess up

GNHR T-BONES Derry Leave a Comment

A bar couple regular, dined in the dining room this evening in order to have their favorite server Johnny. Several weeks ago they were waited on in the lounge by Russell. On both occasions we somehow managed to make an error on their petite cobb salad. Same error both times and I was managing on both nights. I know of another occasion they were unsatisfied but unsure of the details. Instead of just buying their salad and/or giving them a gift certificate I told them I wanted to thank them for their patience and understanding and continued support to try us again despite this error and yet they continue to remain loyal guests. They love our atmosphere, family of employees and almost always they are satisfied with their dining. I bought their dinner after given them a GC for our error and explained how our RAK program works. I told them they deserved something more than the usual thank you, here’s a GC and come again routine. They were astonished we go to these lengths and think its a wonderful concept. They hugged me and wished me a Happy Thanksgiving when they left tonight! So proud we have this program 🙂

Day of thanks came early

GNHR T-BONES Derry 1 Comment

Sue and Rick Selfridge have been visiting Derry since the day we opened. Prior to that they were faithful Hudson regulars. When we opened their oldest grandson Kyle became a busser and we have won them over for life ever since. They are one of our staple regulars known for chatting up other guests as Sue walks through the dining room, doting on babies and seeking out employees to say her hellos and goodbyes. They are well loved! Their surprise could not be replicated when I told them I had taken care of their bill and only asked in return they seek out someone to perform a Random Act of Kindness with the GC I presented. It will be a moment they won’t forget. They were so stunned and grateful to be chosen and I am grateful I was able to give them that. It was the perfect way to kick off the holiday season for both the Selfridges and myself as I have got to know Sue and Rick and their extended family  pretty well over the last 12 years.

Faithful Regulars

GNHR T-BONES Derry 1 Comment

I  missed my RAK last week and when a family that visits us at least 3-4 times a week came in tonight I thought it would be great to surprise them. I’ve had the privilege to get to know this wonderful family over the years when I was a server and love that I can give back to them this way. Steve Burl owns a mechanic shop in Derry and recently had his lift break and nearly kill him while damaging an expensive vehicle he was working on. Through friends I learned they were struggling a bit. I brought them out a $50 GC  and accompanied the certificate with a pint of Buffalo Sauce and Ranch Dressing for their middle child Sammy and a big bag of popcorn for their little girl Sophia. They are loyal guests who take time to give us positive reviews on media sites and comment on other posts regarding our excellent standards and service. They speak highly of our establishment and our “family” and I love that we make them feel that every time they visit us!

local businesses unite

GNHR T-BONES Derry 1 Comment

While working an event last week at St. Anne’s Taste of the Town I met a very nice couple that own J&B Butcher in Hampstead NH. We worked side by side at a very busy and exciting event. I was thrilled to represent our company in my community. We were both husband and wife teams working side by side and enjoyed each other’s company. During the very little downtime we learned that Jim and Cheryl were faithful TBones regulars so they were ecstatic to be set up next to us and enjoy our Chili and Espinachos. When I saw them today on a new week I just had to tell them about our Random Act of Kindness program and bought their lunch. Owning a local business in our community, I have no doubt they will pass along our $25 RAK GC to a worthy person. They were very impressed to see a business of our stature to work a community event like the Taste of the Town and we definitely impressed them more when they learned about our RAK program.

Actor RAK

GNHR T-BONES Derry 1 Comment

We have a regular that frequents both Derry and Bedford. He is a an actor that does Kevin James’ stunt doubles amongst other projects. I however, know him as a person who has the same type of Cancer as my mother. Not many people know of Carcinoid Tumors but they are deadly and unless caught early often have a short life span but he, like my mother, had aggressive surgery with predicted positive outcomes. Recently I know he has had several screenings with  a few concerns. He has also been feeling lousy and struggles with arthritis and possibly looking at a knee replacement. He is a very generous person who frequently does selfless acts like picking up someone’s breakfast order at a diner or Dunkin Donuts and I thought this would be another opportunity for him to do a Random Act of Kindness with our help.

kids RAK

GNHR T-BONES Derry 1 Comment

Tonight I saw a couple I knew from high school. I was friends with Julie and my brother was friends with George. They fell in love hanging out with our mutual friends and have been together for over 20 years with two boys and a girl. I have been seeing them and their kids in Derry since I started 12 years ago. Tonight I saw them with just their youngest child Izabelle and approached them about our Random Act of Kindness program and asked “Izzie” if she wanted to help her mom and dad find someone they wanted to surprise with a Random Act of Kindness. She immediately got excited and wanted to pay back the Kindness immediately. She found a family with kids right here in our store and presented our $25 GC to a surprised family that was grateful for her generosity. She felt really proud of herself and thanked me for letting her do something nice for someone else.

Just Moved In (Sullivan Family)

GNHR T-BONES Derry 2 Comments

Tonight Trisha approached me about a table that was new to town and heard so much about our wonderful restaurant. Her oldest son is in eighth grade and he has heard from his new friends that we are the best restaurant ever!!!!! The family moved to Derry the day before school started and has been tight on money but with the mother’s Dad in town and brother they felt the special occasion deserved a night out and had to try this place, TBones, they have heard so much about. Colleen (mom) introduced me to her daughter a sophomore, two sons (7th and 8th grade) and her oldest daughter who left for college in Wisconsin they day they moved in. I approached the table to welcome them to town and tell them about our great Random Act of Kindness program and presented them with a $50 Gift Certificate to enjoy our great food and let them worry a little less about their evening out. After tears and goosebumps Colleen hugged me tightly with tears of joy committing themselves to a lifetime of visits here in Derry. I then asked Trisha to order them 2 samplers to send to me. I delivered their food and checked on them to see how they were enjoying their experience and the boys thanked me endlessly saying they had the best meal. Fortunately Dad picked up the bill allowing them to  hold onto their $50 GC and visit us again! They can’t wait to come back and can’t wait to surprise a new neighbor with our $25 GC and their Random Act of Kindness

political RAk

GNHR T-BONES Derry 1 Comment

Tonight I gave our Random Act of Kindness to a couple who frequents our Derry store multiple times a week and has since we opened. She also served as a council member in Derry for  many years so I know she will spread great word of our program and was surprised she didn’t know if it sooner. She is also a customer we have won back from a period when she felt like we weren’t performing up to par so this was a great way to show her some positive things we do with our great company.  She looks forward to spreading kindness with her GC.

Veteran enters nursing home

GNHR RAK, T-BONES Derry 1 Comment

A group of regulars joined us today. Jessica Cone was the server but Kelly recognized one of the members and proceeded to ask how she and her husband have been. The woman shared her husband, Donny a Retired Veteran, has entered the nursing home for the last time. He is in the final stages of his life. We decided to bring some happiness to their day by sharing our Random Act of Kindness program.  They were extremely appreciative, impressed and looking forward to sharing their Random Act of Kindness with the $25 Gift Certificate we provided.

Out of town’ers

GNHR RAK, T-BONES Derry 1 Comment

Tonight a server, Jenny, approached me about her table that was from out of town. They were already planning on returning this week before they returned home to visit Jenny again. They were very impressed with our restaurant and glad they chose us during their stay so we decided to impress them more by RAKing them. They thought our PAY IT FORWARD program was wonderful and was looking forward to giving someone a random act of kindness themselves.