Standing by our guests

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Christie let me know she was waiting on a guest that may need a little extra strength in her corner this week. A woman ordered a beer rather excitedly and later noted it was her last one for the week. She divulged she was going in for Chemo tomorrow and asked if we could do something nice. “Of course we can”!! I didn’t know how sensitive a subject was and try to be discreet around other guests when I RAK someone with a personal matter so when they were wrapping up I went over and said “I heard you may need a little extra strength in your corner this week”. With a big smile on her face she nodded rather excitedly and tipped her beer in agreement. I told her Christie shared it with me and that I wanted her to have something to look forward to when she was done with Chemo. So we issued her a $50 GC and said please come enjoy some Blue Moons and know we are in her corner. She thanked me and said “its about time this Cancer paid off, I’ll definitely come enjoy them when I can”. Her positive energy and strength was inspiring I hope she kicks Cancer’s ass!!!!

Paying it Forward

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Kayla and Sam came to me about an experience with their tables. A gentlemen was in dining alone and saw two women celebrating a birthday. He had seen me go over during the meal to give one a GC as she had ordered a Chicken Platter and had actually wanted a Country Chicken and she was very pleased. He wanted to do something nice for the ladies and picked up their tab. So of course we wanted to do something nice for him and continue the pay it forward theme. We gave him a GC to come back and get a dinner on us which he was thankful but unmoved by the action. What he was actually happy about was that I asked him to continue his positive vibes after he left our store and give another person a RAK on us with a pay it forward GC. That he thought was “really cool!” and “awesome that our company has this movement”

What an amazing young boy

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This afternoon we had a little boy come into T-Bones after having a very unique Birthday.  He had just come from CHAD in Lebanon. For HIS birthday, he donated all of his birthday presents to the childrens hospital. This selfless act from a 9 year old young man inspired Catherine to invite me to get involved. Of course, how could we not show CJ  how one good deed deserves another. We picked up their tab and asked him to keep spreading the good and to select someone of his choosing to receive a Random Act of Kindness. CJ left us a little handwritten thank you and left smiling from ear to ear. We told him how proud he should be of such a wonderful thing to do and hope to see him again

End the week Random

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I often find RAK’s that have meaning and are dear to our guests and extended TBones family. I tried to be more Random this week and continued with my Random theme with a very young couple that were seated in the lounge. I don’t believe they were old enough to drink but were dining together for quite some time. I wanted to impress on a young generation to do something completely random and encourage them to do the same. They were of course grateful and didn’t quite know what to say but left with a mix of shock and excitement so hopefully will take advantage of our kind guesture and pay it forward to keep the vibe going. -END RAK week but keep it going 🙂  

In Memorium (RAK #4)

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Last week, we knew a family that visits Derry regularly was preparing to lose their mother. They expected her to pass last week. When they were in tonight, Ed Williams, his wife, sister, brother in law and son were dining and regretted to inform us that his mother had held on another week and was lost to them yesterday. Sorry to hear the news I thought it would be a good opportunity to continue my goal to complete RAK week. I offered my condolences and said we would like to do something nice to share our support and took care of the food items on their check. I then asked the two (brother and sister ) that had lost their mother to share a RAK certificate in honor of their mother and do something nice in her name. Some hugs and tears later, one had passed a RAK certificate along on their way out to another very regular and close family Steve and Sandy Burl and children Sophia and Sam. They also passed along the the Random Acts of Kindness (see next post)  The Williams’ were very grateful and overwhelmed with the love and support they felt from all of us and made sure to come see myself and Andre on their way out.

Share the love (paying it forward RAK during RAK week)

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After I made my RAK #4 of RAK week, I noticed one of our very very regular guests and good friends  (The Burl’s ) had a RAK certificate on their table tonight. Knowing they share everything about their experiences with me I knew I hadn’t heard about them being RAK’d. I had made an appearance at another table with a RAK and they immediately paid it forward in house with this family. One of our KM’s Dave Rocca made the Burl’s a special Bernaise Sauce for their steaks and when they heard he had made a special Meatloaf Dinner for another guest that was getting anxious, Steve Burl paid it forward twice and gave them their RAK certificate so they would be extra happy and patient knowing their meal was worth waiting for. I visited the table after their server had brought the surprise RAK over and checked on their created meal and without a doubt they were so very happy! It was Nice to see the RAK unfold a few times over stemming from a table that needed a little happiness in their day (see RAK #4)

It can’t be easy (rak #3)

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A few months ago, a family that is  long time regular visitors of Derry, lost their middle son to suicide. One of our servers, Amber, dated their oldest son, Tommy for many many years so she was extremely close to the family as were nearly all our bartenders. The loss of Joey was tremendous to this family and spread deeply throughout our store. When they visited Christie could tell his Mom had been crying and asked if I could do something. We made it very casual as to not stir up what was was already weighing on her but I went over and said I wanted to make a kind guesture to make them smile and ask them to do something nice for someone completely random with the same idea. I let them know I was hoping to keep up RAK week moving forward and hope she will come in to tell me their story. I said keep it on you and save it for when you want to pay it forward. Maybe on a really hard day she will remember she can do something completely random just for the sake of it and it will bring her happiness. It can’t be easy finding ways to make you smile when you don’t want to

Rak 2 of RAK week

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We had a family dining the other night that had dined for the first time with us. (lightbult perfect RAK table) I overheard them talking about how great their server was and injected myself into the conversation. The server happened to be very new and so I caught them on the way out by accident with a  RAK certificates. I let them know a little bit about our company’s community interests and our RAK program and asked them to keep the RAK week going with their pay it forward Certificate. I then invited them to come back and dine with us again and enjoy another meal with us in hopes of earning their regular status with our Derry Location so presented them with a Gift Certificate. We hope to see them soon

Happy RAK week (day 1)

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Happy Monday Happy National RAK Week   In honor of the first day of RAK week I chose the last guest in the lounge tonight. I recognized a guest I’ve seen many times but having not worked on the bar before I was not on a first name basis with this gentlemen. He’s always smiling, pleasant and engaging with the bartenders.  So I introduced myself and shared my excitement for celebrating a week that gives people a chance to do something nice for absolutely  no reason other than they can. He already has someone in mind that he thinks will be a worthy recipient of a RAK certificate to pay it forward and after some idle chit chat he thanked me for such an awesome way to end his night.  He was only in for a beer and  pizza and instead left with the excitement to do something nice for someone. He sought me out for one last thank you and to assure me He was going to make someone’s day. Happy RAK week. 6 more to come 🙂

Wedding Bells

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The other day on my way out Tina approached me to let me know a couple was dining after just getting married. They came in to celebrate with a couple snacks and margaritas. As they finished up Tina and I joined them at the table to wish them well, many years of a happy marraige and to let them know we wanted to make their day a little more exciting. I picked up the food items on the check and presented them with a   $50 Gift Certificate so they could come back out to dinner and asked them for their first job as newleyweds to find someone to present a random act of kindness and pay it forward with one of our RAK GCs. The husband was super emotional and both were very grateful. They were really shocked we did such a thing and will be back to share their story of their RAK