Home from the hospital

GNHR Cactus Jack's Manchester 1 Comment

I answered the phone today for a takeout today and immediately recognized the voice. It was an old coworker who has been very ill recently. After taking the order I inquired to how she was feeling and she told me she was just on her way home from the hospital thats why she was getting takeout. When her husband came inside to pay I let him know it was on the house today and to make sure he paid it forward for us! They were absolutely delighted and very thankful!

Good Intentions

GNHR T-BONES Derry 1 Comment

The other night two young men were out enjoying a few drinks.  When the time came for the bill to be paid, one of the young men had found he did not have his credit card. The other had $40 on him but this young man was clearly distraught, embarrassed, and panicked over not knowing where it was. He tried to pay what he could and asked if he could call in with his card if he was able to find it. He lived nearby and wanted to make good on the bill. I told him to keep the cash. If he was unable to locate the card I didn’t want him without any money in his pocket and let him know he could reach me by phone. He called less than 15 minutes later and said he had his brother’s credit card and could pay for it. I was impressed by this young man’s integrity and need to do the right thing. His little brother could pay for the majority of the tab but not all of it. At this time I told him “you know what, I’m really happy you are trying to do the right thing and because of our company’s desire to share Random Acts of Kindness, I am in the position to do something for you tonight and alleviate at least some stress by taking care of the tab”. He just couldn’t believe it. The two boys were on the phone together and just couldn’t stop thanking me and apologizing for not coming out prepared. He continued to offer to pay when he found it and really wanted to make good on the debt but I assured him that it was a clean slate and he could rest easy about it.  I asked him to share the Act of Kindness and Pay it Forward. That’s when I could hear the sincerity when they both thanked me and said “You know what? This kind of stuff just doesn’t happen and it’s really an incredible feeling, honestly. Thank you.”

Bad Day Made Better

GNHR T-BONES Derry 2 Comments

Tonight Tabatha and Toni asked if we could RAK an older gentleman that was wearing a back brace. He fractured his back trying to catch his neighbor when he fell from a truck. Unfortunately, they both still got injured. But the neighbor’s injuries were minimal compared to what would have happened. We paid for their tab and they were SO very appreciative. They told me about how much they love T-BONES and have been loyal guests since the beginning.

Nifty Hitting the 50’s!

GNHR T-BONES Salem 1 Comment

At Salem T-BONES we had a wonderful couple dining with us who was celebrating their 54th wedding anniversary. I recognized them as regulars and learned of their milestone while stopping by to say hello. We took care of the couples dinner tab and presented them with a $54 gift card for next time they visit us. They were quite thrilled and excited to Pay it Forward!

We also had another couple, Jack and Alice dining with us after hitting 50 years of marraige last Friday. I visited with them for a few minutes and they shared with me that over the 50 years they learned to “compromise and communicate” and that’s what got them to their milestone! We presented them with a $50 gift card and took care of their tab as well!

Congratulations to both couples!

New Daddy

GNHR T-BONES Derry 1 Comment

Last night Aidan took a takeout order over the phone from a new dad who was coming in to grab food for himself and his wife. He asked me if there was anything we could do for him as he was elated and couldn’t wait to share he had just had a baby! I asked Aiden to call him back and see if we could interest them in some desserts. When he came in to pick up his food I surprised him with a dining certificate so he and his wife could come out to dinner when they could get a babysitter and have some time to themselves. He was incredibly appreciative to have his special day made even better!

First Time!

GNHR T-BONES Salem 1 Comment

Tonight I was told about how great Shaun was in explaining everything there was to know about T-BONES (menu, history, etc.) to a couple of first time guests.  He took the time to review menu items, things that can be modified or substituted.  I went by the table and thanked them for coming out to Salem T-BONES.  The guest stated that they “have driven by many, many times and have never stopped”.  Tonight she asked her daughter “hey how about T-BONES”?   The daughter agreed.  They thoroughly enjoyed the service from Shaun and will be back!  I presented them with a gift certificate to come back again!   Newly made guests/friends!

Started Something Big

GNHR T-BONES Derry 1 Comment

Yesterday we RAK’d a family who’s been going through some tough times. A member of their family has a terminal disease and is being treated for a blood infection. This has been an ongoing series of treatments in and out of the hospital for a variety of reasons related to cancer. When the family came in yesterday we wanted to spread some light into their world since they had spent the day at the hospital. We bought their dinner and then presented them with a few Gift Cards that they could share with those they wanted to thank or just shed some light to their day as we had theirs. Today they came in and bought $500 worth of gift certificates so they could thank the people surrounding their family members care and have been sharing them at the hospital. They wanted to keep going what we started. What a pretty big set of events we put in motion.

Karma in Full Circle

GNHR T-BONES Derry Leave a Comment

Tonight I had a guest approach me, wanting to share that his server was doing an excellent job. She is a newer server and he was worried that another one of her tables was being difficult. He expressed that she was handling it very well. This man went above and beyond to make sure I was aware of the situation and that the server was taken care of, because of this I chose to RAK the table. He was taken back, and told me that he really does believe in karma.

Childhood Sweethearts

GNHR T-BONES Derry Leave a Comment

We had a couple in celebrating their anniversary and from the moment they walked in they shared their story and love for each other. When they shared their story with Danika she came bouncing in to me and asked if we could please RAK this couple. They shared 43 years of marriage and additional years of courting. The wife had brought a quilt she made for her husband who was doting over his loving wife and thoughtful gift. So we let them enjoy their time together and then went over to share more positive vibes. I shared my envy of the time they have shared and wished them many years more of happiness and well being when I told them they had their bill paid for. They hugged me and continued to share their story as they were leaving the building. It was then that I learned they had been together since they were 19 years old and ironically their siblings had married each other and were celebrating over 30 years together!  We can only ever hope to share that many years of love 🙂

Good Deed Done Double

GNHR T-BONES Derry 1 Comment

A woman was dining by herself and couldn’t pay for her bill. She thought the card she had with her would cover the cost and said she had forgotten her purse. Well her card declined so the server discreetly gave her a Gift Card to pay for her bill. After we had taken care of things her friend brought her her purse. She in turn bought someone else’s dinner to show thanks for our gracious act so we gave her a RAK card to come back to continue the kindness