Tom and Martha have become regulars at TB in Salem and CD in Salem as they have recently (within the last 6 months) moved up to Salem from their longtime home in Reading MA. Yesterday was their 46th wedding anniversary and they chose T-BONES for their dinner. We surprised them with taking care of their meals and I bought them a round of drinks on me! They were overwhelmed by our generosity and were looking forward to paying it forward to someone!
At Salem T-BONES we had a wonderful couple dining with us who was celebrating their 54th wedding anniversary. I recognized them as regulars and learned of their milestone while stopping by to say hello. We took care of the couples dinner tab and presented them with a $54 gift card for next time they visit us. They were quite thrilled and excited to Pay it Forward! We also had another couple, Jack and Alice dining with us after hitting 50 years of marraige last Friday. I visited with them for a few minutes and they shared with me that over the 50 years they learned to “compromise and communicate” and that’s what got them to their milestone! We presented them with a $50 gift card and took care of their tab as well! Congratulations to both couples!
Tonight I was told about how great Shaun was in explaining everything there was to know about T-BONES (menu, history, etc.) to a couple of first time guests. He took the time to review menu items, things that can be modified or substituted. I went by the table and thanked them for coming out to Salem T-BONES. The guest stated that they “have driven by many, many times and have never stopped”. Tonight she asked her daughter “hey how about T-BONES”? The daughter agreed. They thoroughly enjoyed the service from Shaun and will be back! I presented them with a gift certificate to come back again! Newly made guests/friends!
Had the pleasure of meeting a couple of sisters who dine with us frequently Barbara and Sheila. One of our servers Sarah mentioned how sweet and nice they are and asked if we could RAK them. Come to find out they’ve been coming to Salem for many years and we gave them each a $25 GC to use on their next visit. Both were thrilled and Barbara is going to handing out the Pay it Forward tomorrow!
Met a regular bar guest Joe tonight. He was in to grab a bowl of chowder for his better half Jackie. Jackie is in rehab recovering from a spill from riding her horse. Broken hip, 5 broken vertebrae and 5 cracked ribs. Took care of the chowder and also gave him a GC to use either to bring her more takeout food (who likes food at rehabs?) or to use when she gets out!
Real easy one today. Had a young girl eating with her mom today who was wearing a Boston Bruins sweatshirt. As they were leaving I struck up a conversation with the daughter asking if she was going to watch the game tonight. She said she was going to be able to watch “a little”. I asked who her favorite player was. She said Zdeno Chara. So I made up a $33 GC (his number) for her to use the next time she dines with us! The mom and daughter were very happy!
Today we had a party of 5 – 3 moms and 2 kids. The kids had no school today and were a “crimp” in the plans. The kids were actually really good during the meals and we decided to take care of the tab. While the mother’s were enjoying their dessert (frozen mudslides) I explained our Random Act of Kindness, handed off the RAK and they were all very happy to have been chosen. Hopefully the last snowstorm for New England!
Today one of our servers Caitlin asked about doing a RAK for a father and daughter who were having lunch. Kelly and Bill are there names and Kelly was just the sweetest thing. I decided to present them with a gift certificate for a future visit. Upon introducing myself and presenting them the GC they informed me that they had actually already been RAK’d about 2 years ago! They were hesitant at first with accepting the RAK but I said I’m not going to take it away from you. They will be back and Kelly is excited to find someone to give the RAK too!
Today I had my staff just randomly pick tables/guests to do RAK’s! Staff offered appetizers, desserts and bought a couple of tables food! Guests were very happy and we made their days! Staff really enjoyed being able to pick and present the certificates too! Something we will do again here in Salem!
A few days late posting this – but still awesome. We had some very regular guests in for lunch last week. One of them has Parkinson’s and on her way out one of her legs froze up and she couldn’t move right at the entryway. In addition to the guests she had dined with were Arlene and John Maloney. These guests were just arriving and didn’t even hesitate to assist. They both comforted the guest as we were able to get her to sit into an office chair (on wheels) and give her a ride down the accessible ramp to the car. I stopped by the table as they were just finishing their meals to thank them for the help and to take care of their meals. They were thrilled and will be back to let me know how they “Paid it Forward”!