Tonight an elderly woman, who I recognized as a long time regular, came in with two other women for dinner. She said to me flat out “I was robbed”. I said, “Excuse me?” , thinking I must have miss heard her. Her friends told me she was 92 and recently robbed at a Walmart. She had her purse, medicine and money stolen out of her cart. I wanted to show her that there is more good than bad out there. We took care of their dinners tonight. I also gave her a Gift Card for her next visit.
Tonight Christie told me she noticed a woman had been waiting for a single bar seat for quite sometime. It was over an hour until any seat became available. Tables opened up but she let many other guests go in front of her so she wouldn’t take up an entire table by herself. Christie asked if we could do something for her for being so kind. I told her about our RAK program and how I really appreciated her generosity towards other guests. We paid for her CBC and gave her a gift certificate for her next visit along with a RAK certificate to Pay It Forward. She immediately started crying and thanked us both. It’s heartwarming to see our guests displaying the qualities of GNHR.
During a guest’s visit today, Jackie kept commenting on how amazed she was that this little boy had the most impressive manners. He was probably between 10-12 years old and required no prompting to communicate his manners properly. This was a refreshing scene! We presented the family with a RAK certificate and let him know it was his behavior that earned his family some free food! He outwardly showed his excitement. We also presented the task to help find someone to pay forward the kindness.
I found out recently a schoolmate of mine had lost their brother. This man has had cousins who worked for the company. So many people know this family, including T-BONES employees and locals. He was a beloved brother, uncle, father to two, step-father to three, fiancee, and friend to so many. I noticed the immediate family of the gentleman come in to dine tonight at Hudson T-BONES. I later approached them and let them know we would be taking care of them this evening and offered my condolences for their loss. They were extremely appreciative. I only spoke with them a couple of times as I knew they would want space. I just hope we made their night a little better by the good gesture. I am very proud to work for a company that gives so much.
We had a man come in tonight and sit down anxiously awaiting his daughter. He shared with his server that he hasn’t seen her in 16 years! They sat and had a long visit, I presented the RAK certificate and took care of their tab. The reaction at the table was priceless!
Tonight I was walking though the dining room and happened to see a family with three sons sitting down for dinner. The boys were quite young and on their best behavior. I was taken aback listening to their manners and politeness! It was a wonderful family and the boys were exceptionally good. I went over the the table and complimented the boys. I had a nice conversation with the parents and I gave them a RAK certificate. They were so excited to pass it on. I found out later that it was the father’s birthday as well. It was a very happy and sweet experience to be a part of.
The other night Amber came to me with a terribly sad story. Regulars of ours had not been in for awhile. The last time they visited us their daughter had a seizure and died. They had to leave our restaurant and on the way home she died. She was 18 years old and this was their first visit back. Amber came to me and asked if we could RAK them and of course we all hugged and cried. Giving them a warm welcome back was something important to us.
I did 2 RAKs this week. The first one was for a table who has twins with special needs. The children turned 21 and were accepted into a school that would help the twins develop life skills they need. Barb was their server and stated they used to be regular guests, but hadn’t visited in a very long time due to time restraints. We gave them a Gift Card to return and they were very excited to have time out. My second RAK came from one of our bartenders, Carmen. A couple of her regulars had come for lunch in a very somber mood. They had just put their family dog down and were very upset. They were grateful for the Random Act of Kindness. Carmen very graciously explained that we are animal people here and we understand the pain and the power of compassion.
Had a scary situation at the restaurant today. A man began to choke on his bread and was in a panic. Had another guest immediately spring into action and assist the man with the Heimlich Maneuver and dislodged the bread. The staff handled the entire situation great and came to get me immediately. I came around the corner just as the one man was saving the other! After all of the excitement, I was able to speak with both tables, and found out the rescuer was actually a retired NYC Fire Fighter who was more than happy to assist when he is needed. I bought lunch for him and his wife. The man who had been choking also thanked the man over and over. I also gave a Pay It Forward to the rescuer who was very thankful for all we had done for him and his wife. He said he was just reacting to a situation he knew all too well and had been trained to handle.