Elsie is a long time guest that I have waited on since back in my Bedford days. She comes atleast 3 times a week and orders take out. She recently has been struggling and her son has been suffering through some medical issues. She came in yesterday to pick up her to go order and we had it covered. She was so shocked and sweet about it. She is one of our forever customers.
We had a young lady dine come in today with her family and some friends and they had lunch with us. They mentioned to their server Shawn that she is getting married tomorrow and the lunch was to gather everyone to go shopping for her final decorations. He saw that as a perfect opportunity to lighten her load and give her a Random Act of Kindness. We bought the groups lunch and gave her a gift card to come back after their honeymoon. She was so excited she teared up and we could tell it helped ease a little stress during a busy time! So great to make an almost newlywed smile!
Today I decided to pick the first guest I had to call in a take out order. My first take out was a lady named Kathy. She said her daughters come in fairly frequently and she decided to get take out. She was very surprised and grateful.
Great restaurants are often run by great people. Talia’s is no exception. Run by a family driven woman and named for her oldest daughter. I’ve heard great remarks about what a wonderful person she is. Decorated with family photos of her beautiful girls, she is always hands on in her store, friendly and hard working. We wanted to share the love and show our support of another great restaurant. She was blown away, super appreciative and she looks forward to paying it forward.
The other day we had a couple dining and celebrating their life together. These two are loyal patrons of Derry for years!!!! They enjoyed each other’s company for quite some time and loved to share with the staff how they were celebrating 50 wonderful years together. So we gave them a $50 Gift Card and asked them to come back and share more stories. They hugged their server, and me and Maria our hostess, whom over the years has become friendly with them. At more than 70 years old it was adorable to watch them leave holding hands as he escorted his wife to the car.
Today my hostess Olivia asked if we could show our support to a local serviceman home to visit his fiancee. He had just finished his schooling and is currently stationed but home to visit and spend time with his fiancee. We thanked him for his service, took care of their meals and asked them to pay it forward. They were grateful and left with big smiles happy to provide someone a random act of kindness
Was walking through the bar tonight and noticed a sweet couple chatting away. They looked like they were enjoying themselves as they sipped on their drinks. I wanted to make their day a bit more special and decided to RAK them. I surprised them with a $25 gift certificate for their next experience and chatted with them for a few moments. I kindly asked them to Pay It Forward with an additional certificate so they could make someone else’s day! They were shocked by the kindness and thrilled to be able to pass along the joy!
Kris had a couple on the Patio today that was celebrating their 32nd Anniversary. Brian and Mike have been a couple for 32 years, and celebrated their big day at T-Bones. We took care of their tab, and they were very appreciative. I am sure that they will pay it forward.
The other night we had a family dining. The parents live on the coast and were visiting so all came to dine with us here in Derry. Not long into their dinner course the dad/grandfather began to choke. A nearby table took notice and jumped to his aid. Despite apparently purging what was stuck the gentlemen was uncomfortable so he began walking away. The man that intervened happened to be an officer and escorted him outside where he laid him down after becoming visibly short of breath, losing a moment of consciousness and kept him safe while we waited for EMS to arrive. It wasn’t until he was on the ambulance that he joined his family and finished dining. The family was so grateful that they wanted to buy his family’s dinner. Instead, we took care of the them ourselves and thanked him for being so alert, responsive and selfless. They humbly accepted the offer and will absolutely keep moving kindness forward with the RAK certificate.
My RAK from last week went to Gary and Clarisse. Their server Tina let me know that they were in for a pre celebration. They came in for lunch to celebrate a couple of days early their 62nd wedding anniversary. They were very excited that we hooked them up. It has only been a couple of days, and I received in the mail today a Thank You card. I am sure that they will pay it forward. I love that our managers take advantage of the RAK’s to make someones day.